Cancellations and refunds

The short version

If we failed to deliver, you get your money back. If you bought access and used it, you do not. We would rather say that plainly here than discover it with you after the fact.

What is refunded

• A reading that failed to generate because of a fault on our side — refunded, or the allowance restored, whichever you prefer.
• A duplicate charge — refunded in full, and tell us as soon as you notice it.
• A charge you did not make — reported within 7 days, investigated and refunded if unauthorised.
• A plan bought by mistake and completely unused — refunded in full if you tell us within 24 hours and no paid reading has been generated on it.

What is not refunded

• A plan whose readings you have used. Access is granted immediately and the computation is done at that moment.
• Coins that have been spent. Unspent coins stay in your account indefinitely instead.
• Dissatisfaction with what a reading said. An astrological interpretation is not a product defect, and we will not pretend otherwise to sell it.
• The remaining days of a plan on an account suspended for the acceptable use breaches listed in the terms.

How to ask

Email [email protected] with the mobile number on the account and the date of the payment. We reply within 3 working days. An approved refund goes back to the original payment method through Razorpay and typically reaches your bank in 5 to 7 working days.

Cancelling

There is nothing to cancel. Plans are fixed-length passes that end on their own, and no mandate is placed on your bank account. Stopping simply means not buying the next one.

Questions about any of this go to [email protected].